Case study · Fast casual · Dessert concept
Waffle Love
Before Shifty, Waffle Love struggled with high employee turnover and inconsistent training, leading to longer onboarding times and poor customer feedback.
Faster onboarding
Interactive training modules and checklists reduced the time to fully onboard new hires by 30%. Employees were confident and ready for the floor faster than ever before.
Improved employee retention
Engagement tools (flashcards, quizzes, and real-time feedback) left employees feeling more supported and better prepared, cutting turnover by 20% within the first six months.
Enhanced customer satisfaction
Better-trained staff meant better service: a 15% increase in positive customer feedback and reviews. Guests noticed the difference in staff knowledge and service quality.
“Shifty made it easy to standardize training, improve staff morale, and ultimately enhance the overall dining experience for guests.”
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