Case study · Fast casual · 44 locations
Pita Way
Traditional training methods and manual SOPs were inefficient and costing Pita Way valuable people and profit. High turnover meant constant retraining and inconsistent execution across the brand.
The challenge
“We can’t have 50 to 60 restaurants and everybody’s doing tomatoes a different way,” said Cindy, Director of Training. As Pita Way looked to scale, they faced one question: how do we grow without compounding the cost of turnover and inconsistency?
The solution
Pita Way implemented Shifty to centralize operations, streamline training, and give every team member, from new hires to seasoned staff, easy access to current processes and expectations.
Results driven by Shifty
40% reduction in new-hire training time, driven by mobile-first content and a repeatable, trackable process. Managers save 8 hours per week by streamlining training and team communication. New hires reach competency in 5 days vs. 9. Turnover dropped from 73% to 52% within 6 months. LTOs and updates roll out across all stores in 24 hours instead of 4–5 days. In-app quizzes give managers visibility into team readiness and a more consistent guest experience.
“Shifty is like a Wikipedia for Pita Way. Everything our teams need to execute their jobs is in the palm of their hands.”
— Cindy, Director of Training
Looking ahead
With 56 locations planned, Pita Way is using Shifty as the operational backbone of their future. Every new location is set up to operate like the original: efficiently, consistently, and with a team that stays.
Discover how Shifty works in your organization.
A 30-minute call with a real product person, not a closer. We'll walk through your current setup, show you how Shifty fits your locations, and answer questions about rollout, adoption, and results. Setup typically takes days, not months.