Case study · Full service · 2 locations
Da Edoardo’s
Da Edoardo’s, a mid-sized full-service restaurant with two locations and over 50 employees, faced ~75% annual turnover, inconsistent training across locations, and a $2,000 cost to replace each hourly employee, straining managers and the bottom line.
The solution
Da Edoardo’s rolled out Shifty across both locations: interactive onboarding with measurable shadow-shift checklists, a flashcard learning system for bite-sized knowledge checks, a resource library for SOPs and service standards, engagement tools to lift morale, and scheduling to balance shifts and reduce burnout.
Reduction in employee turnover
Within the first six months, turnover dropped from 69% to 42%, a 27% reduction that saved an estimated $27,000 annually in turnover-related costs.
Improved training efficiency
Standardized modules and flashcards cut training time by 29%. New employees were productive in five days instead of seven, saving roughly $4,500 in labor costs annually.
Better operations, better guest experience
Scheduling and resource tools reduced conflicts and improved coverage. Yelp and Google reviews rose 12%, helping drive a 5% increase in sales from new and returning guests.
ROI analysis
Total annual benefit of $61,500 ($27,000 in turnover savings, $4,500 in training efficiency, and $30,000 in customer satisfaction and sales lift) against ~$7,000 in Shifty cost for two Tier 3 full-service restaurants. That’s a 7.78x (8x) return in year one.
“Shifty has been a game-changer for us — especially training our servers on the wine menu. Our team now confidently makes recommendations, which has significantly improved the guest experience. The result? Higher wine sales and more satisfied customers.”
— Annie Barbieri-Kolinski, Da Edoardo’s · La Lanterna
Next steps
Da Edoardo’s shows that addressing longstanding training and retention challenges with technology offers a clear path to sustainable growth. Shifty can be scaled across similar restaurant operations for repeatable, measurable success.
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